Privacy Policy wintown88 — How We Protect Your Data

Introduction and Scope of This Privacy Policy

Wintown88 values the privacy of every user on our platform. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you register and use wintown88 services — whether through the website wintown88.app or our mobile app.

By registering an account or using any part of the Wintown88 platform, you agree to the data collection and usage practices described in this document. If you do not agree with any part of this policy, you should not use our services.

This policy applies to all data collected through the Wintown88 platform, including data you provide directly during registration, data we collect automatically while you use the platform, and data we receive from legitimate third parties such as identity verification service providers.

Personal Data We Collect

2.1 Data You Provide Directly

When you register an account at Wintown88, we collect the following information that you provide directly:

• Full name as shown on your identification card.
• National identification number (MyKad) or passport number.
• Date of birth for age verification.
• An active mobile number for OTP verification and security communications.
• Email address for account notifications and service communications.
• Bank account or digital wallet details for deposit and withdrawal purposes.

2.2 Automatically Collected Data

While you use the wintown88 platform, our systems automatically collect certain information for security and service improvement purposes:

• IP address and general location information (city/state level).
• The type of device, operating system, and app version being used.
• Login and logout timestamp records.
• Game activity and transaction history.
• Cookie data and equivalent tracking technologies to enhance the user experience.

How Wintown88 Uses Your Data

Wintown88 uses the personal data collected solely for the following purposes:

• KYC identity verification: Ensuring every account belongs to a real, eligible individual on the platform.
• Transaction processing: Verifying and processing deposits, withdrawals, and all financial transactions securely.
• Account security: Detecting and preventing unauthorised access, fraud, and suspicious activity.
• Customer support: Assisting you when you contact our support team with any enquiry or issue.
• Service communications: Sending important account notifications such as withdrawal confirmations, security alerts, and policy updates.
• Legal compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering requirements.
• Platform improvements: Analysing usage patterns on an aggregate (not individual) basis to improve platform performance and user experience.

We will not use your data for any purpose not stated above without first obtaining your explicit consent.

Data Sharing with Third Parties

Wintown88 does not sell or rent your personal data to any third party. However, in certain situations, we may need to share data with the following parties:

4.1 Contracted Service Providers

We engage selected third-party service providers for specific functions such as payment processing, identity verification, platform analytics, and customer support. All service providers are required to comply with strict data security standards and are only permitted to use shared data for the purposes specified in their service agreements with us.

4.2 Competent Authorities

Wintown88 will disclose user data to competent authorities when required by law, court order, or official investigation by law enforcement agencies. Such disclosures will be made in accordance with proper legal procedures.

Data Security and Protection Measures

Wintown88 continuously invests in robust data security infrastructure. The following are the key measures we have implemented:

• Encryption in transit: All communication between your app or browser and wintown88 servers uses 256-bit TLS/SSL protocols to ensure data confidentiality during transmission.
• Encryption at rest: Sensitive data stored in our databases, particularly financial information and KYC documents, is stored in encrypted form and not as plain text.
• Two-factor authentication (2FA): All logins and important transactions require OTP verification via your registered phone number as an additional security layer.
• Real-time monitoring: Our systems continuously monitor login activity and transactions to detect suspicious patterns and take preventive action before any harm occurs.
• Regular security audits: Wintown88's security infrastructure is regularly reviewed and tested by the internal security team and independent auditors.

While we take reasonable steps to protect your data, please note that no security system in the world is entirely infallible. You are also responsible for keeping your password and account login credentials secure.

Data Retention Period

Wintown88 retains your personal data for as long as it is needed to fulfil the purposes stated in this policy, or for as long as your account remains active. Our retention period guidelines are as follows:

• Active account data: Retained for as long as your account is active and for a period of 7 years after the account is closed, in line with Malaysian legal requirements.
• Transaction records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• KYC Documents: Retained for as long as the account is active and for the period defined by applicable compliance requirements.
• Technical log data: Typically retained for 90 days, then deleted or anonymised.

Once the applicable retention period expires, your data will be securely deleted using standard data erasure procedures, or anonymised in a way that it can no longer be personally linked to you.

Cookie and Tracking Technology Policy

The wintown88 platform uses cookies and equivalent tracking technologies to enhance user experience and analyse platform performance. Cookies are small text files stored in your web browser.

7.1 Types of Cookies Used

• Session cookies: Required to maintain your login session and enable smooth navigation within the platform. These cookies are deleted when you close your browser.
• Preference cookies: Saving your settings such as preferred language and display preferences for a more convenient experience.
• Analytics cookies: Collecting aggregate information on how users interact with the platform to help us improve its design and functionality.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Wintown88 platform.

User Rights under Malaysia's PDPA

As a wintown88 user subject to Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

Children's Data Protection

The wintown88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data belonging to someone under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe we may hold personal data of a minor, please contact our support team immediately.

Amendments to the Privacy Policy

Wintown88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. The latest version will always be available on this page along with an updated effective date.

For material or significant amendments that affect your rights, we will endeavour to notify you via in-app notification or email to your registered address before the changes take effect. Continued use of the platform after the amendment effective date constitutes acceptance of the updated Privacy Policy.

How to Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding your personal data at wintown88, you may contact our team via:

• Live Chat: Available 24/7 within the wintown88 app — the fastest way to get an immediate response.
• Support Email: [email protected] — for enquiries that require documentation or written confirmation.

Our team will endeavour to respond to all privacy-related enquiries within 3–5 business days. For more complex requests such as data access or data deletion requests, the process may take up to 30 days depending on the complexity of the request.